SHIPPING & DELIVERY
All orders are dispatched by contract courier companies, including Australia Post for smaller parcels. We use the best available couriers but cannot guarantee short delivery times so please ensure you allow an extra half day whenever possible.
Delivery delays may be experienced due to high volume of customer pre-orders, especially at peak times such as beginning of month, Christmas, after public holidays or due to unforeseen courier demands.
Normally, it may take between 3-4 working days for the Delivery and 4 – 5 working days for the following regions:
- Some Country Regions of NSW, SA & ACT
- Northern & Far North QLD
(Note that deliveries to some remote areas of TAS may take up to 6 working days.)
Delivery may occur between 8:15am – 6:00pm. All couriers require a signature at the time of delivery (unless instructed otherwise – please see below). If no-one will be available to accept delivery all day, please nominate a nearby address (i.e: neighbour or nearby business) where the delivery can be accepted and signed for by someone you have authorised to do so on your behalf.
When placing your order, you may, entirely at your risk, request the courier to leave your delivery in a nominated place without a signature. PLEASE NOTE: Zen Organic Health is not responsible for any loss, damage or theft resulting from goods being left unattended at or near premises. In all cases, you agree to pay for goods that the courier states in writing have been delivered to the address that you have nominated.
We also offer postal delivery, but unfortunately are unable to send quantities of liquids in the post.
(Additional freight charges may apply if you wish to have your parcel sent by post)
CHILLED GOODS SHIPMENT
Some special items in our range may potentially be harmed by excessively high temperatures during shipment (for instance, some probiotics, some food items such as chocolate, or other temp sensitive items). If you wish to have these items shipped in a cool box, these will be charged at $2.50 for a small (5L) and $5 for a large (10L) box. Additional freight charges may apply. Please contact us if you would like your order to be shipped in a cool box.
We strongly recommend the use of cool boxes to maintain the quality and freshness of these sensitive products whenever the temperature is expected to exceed approximate 300C, but the choice is yours. We will not credit or accept return of any temperature sensitive goods where a customer has not selected a cool box and claims the goods have been heat damaged.
Please note that these items will not be dispatched on Fridays where delivery is not expected until the following week.
Freight charges will be applied as follows:
- All areas except some remote locations*: $12.95 for the first 3 kg. For orders more than 3 kg, the shipping fees are varied according to the location.
- Express post: $18 for the order weighs up to 1 kg. Please contact us if express post is required.
*A remote location freight surcharge may apply to some customers in remote areas. Our customer service staff will advise if this surcharge applies.